ARRIVING & LOCATION 📍
WHERE ARE YOU LOCATED?
WHAT IS YOUR LATE POLICY?
We kindly request your punctuality.
To guarantee a truly enchanting session for all our guests, any sessions arriving more than 10 minutes past the scheduled time will be kindly asked to reschedule.
WHAT ARE YOUR HOURS?
Our enchanting sessions are exclusively available by appointment ONLY.
Our dedicated customer service team is available during the following hours:
9:00 am to 8:00 pm
Sunday through Saturday
WARDROBE AND PRE-SESSION
WHAT DO I NEED TO BRING TO THE SESSIONS?
Absolutely nothing to bring!
We offer a complete array of dresses, knightly attire, floral crowns, tiaras, pixie dust, wings, and all the enchanting essentials to ensure an immersive and beautiful experience for your child.
You don't need to bring anything, but if you'd like to bring a special outfit, we'd be delighted to capture your child in it instead of our wardrobe!
Please ensure your child's hair is styled upon arrival for the perfect magical touch.
DO YOU PROVIDE DRESSES?
Yes, indeed, we do!
Our sizes currently span from 4T all the way up to size 7 years. Keep an eye out, as we'll be introducing more sizes in the near future.
CAN WE BRING OUR OWN COSTUMES?
Absolutely, we welcome special occasion attire!
If you'd like to bring in a unique outfit, we'd be delighted to capture your child in it instead of our wardrobe. Please keep in mind these guidelines: kindly avoid busy prints, graphics, or text to ensure the best results.
DO YOU PROVIDE HAIR & MAKE UP?
We do not provide hair and make up currently.
THE MAGICAL SESSION
MY CHILD IS SPECIAL NEEDS, IS THERE PORTRAIT ARTISTS THAT CAN WORK WITH THEM?
Mystic Pixies warmly embraces children of all abilities!
At Mystic Pixies, we create a haven for special needs and differently-abled children. Our certified Mystic Pixies photographers receive specialized training to ensure that all children feel at ease and have a fantastic time.
To help us tailor our experience to your amazing child, we kindly request that you email us in advance with any special notes or requests (e.g., sensory issues or preferences such as 'does not like to be touched').
With our deep connections to children, our commitment to making everyone feel at home in the forest is resolute.
WILL WE HAVE TO SEE OUR IMAGES AFTER OUR SESSION?
We've all experienced it - a fun outing with everyone beaming and full of excitement until, suddenly, our kids become hangry, their energy levels hit rock bottom, and they urgently need a snack and a nap!
But no need to fret!
You'll have the opportunity to view your enchanting images in the comfort of your own home. Our 'Premiere & Ordering' appointments, just like a Hollywood movie premiere, are conveniently scheduled after the session. You can choose a time that suits you and anyone else you'd like to invite to relish the exquisite images from your magical session.
So, take a moment to catch your breath, unwind, relish your incredible session, and snack on your way home, knowing that your images are being lovingly curated for you to enjoy very soon.
BOOKING & RESCHEDULING
HOW DO I BOOK?
Simple! Just visit the home page and follow the prompts to join the invite list, or if it's available, use the 'instant book' option.
Due to high demand, we recommend signing up without delay. If you have any questions or need assistance, feel free to reach out to us through the help bubble at the bottom of this webpage.
HOW MANY 8X10 LIMITED EDITION PRINTS DO I RECEIVE FOR FREE?
Your family, if you have participated in one of our charity events, will receive one complimentary Limited Edition 8X10 portrait per 365-day period. This offer is available to one per household and regrettably cannot be combined with other promotions.
Not only will you and your guests relish the enchanting experience of a Mystic Pixies session, but you will also have access to our high-end, exquisite wardrobe, including flower crowns, tiaras, pixie dust, and fairy wings. You'll enjoy an extraordinary interactive session with our certified Mystic Pixies portrait artists.
To go above and beyond, we want you and everyone who walks into our studio to depart with one free 8X10 portrait, with no obligation. This is only for the non coupon booked appointments.
We're eagerly looking forward to serving you and your child.
WHAT IS YOUR RESCHEDULING POLICY?
We are currently experiencing an overwhelming demand, and your child's confidence-boosting magical session with Mystic Pixies is an unparalleled experience.
Our regular session fees are $200. Due to the limited availability of magical session appointments, rescheduling with less than one week's notice will result in a $99 cancellation fee. (This cancellation fee will be credited for your use towards any portrait purchase).
Our sessions are typically booked two months or more in advance. (For example, I'm writing this in October, and our sessions are fully booked for the rest of the year).
When you reschedule with more than one week's notice, there are no additional charges.
To reschedule, kindly send us an email using the help bubble at the bottom of this webpage.
CAN I GET A REFUND FOR MY SESSION?
Of course, as long as you are contacting us, with at least one week’s notice, we are able to refund your session fee.
DO YOU HAVE OPENINGS FOR MORE THAN 2 CHILDREN?
At this time, we do not have openings for more than two children for a magical session.
HOW CAN I CONTACT YOU?
Please submit a form that is in the HELP button from the Menu.
HOW MUCH DOES IT COST TO HAVE A SESSION?
Our standard session fee is $200.
Occasionally, we host charity events that provide families with the opportunity to participate in our magical sessions at a reduced rate of $35 per child. Our main offer includes the complete magical session experience, access to our exquisite wardrobe, enchanting flower crowns, tiaras, pixie dust, and fairy wings.
The most exciting part is that each family will receive one FREE 8X10 Limited Edition Enchanted Fairies portrait, with one print per family per 365-day period.
You'll also have the option to purchase additional prints and storybooks, but there is never any obligation to do so.
HOW MUCH ARE ADDITIONAL PRINTS?
When you take advantage of one of our captivating charity events, a Mystic Pixies session is entirely all-inclusive.
You pay a modest $25 fee per child, which is credited for your use toward any portrait purchase if you decide to acquire additional portraits.
Here's what you'll enjoy with all of this: your children will have the opportunity to dress up, access our exquisite selection of dresses, flower crowns, wings, and the full enchanting experience of a Mystic Pixies session with your own certified Mystic Pixies photographer.
They will also receive pixie dust, and I can't praise our photographers enough – the experience they provide is truly magical, on par with the enchantment of Disney, if not more! It's an experience that will have you laughing out loud.
The best part is, you receive a complimentary 8X10 portrait (one per family per 365-day period), and you get to choose the exact pose you prefer during your scheduled in-person Premiere and Ordering appointment. This only applies to people that have booked and paid their $25 session fee. If you used a coupon to book the appointment you do not qualify for a free portrait.
If you desire more portraits beyond the one that's complimentary, our pricing begins at $250.
For those looking for a more luxurious experience, some packages can be on the higher end. For instance, these might include a hand-painted oil painting commissioned by a classical artist, a process that can take upwards of six months to complete. 😅
Rest assured, there's something for everyone, whether you simply want the experience and the completely free portrait.
(Updated on September, 2023) September 2023 UPDATE: Our Painting Artist is currently booked for the next two years. Due to a lack of availability, we are not offering our Masterpiece Paintings at this time.
WHAT ARE THE AGE REQUIREMENTS?
For right now we are only taking ages between 4T to 7 years of age. Get in the email list to get updates on more upcoming sizing and more themes.
CAN I BOOK A SESSION FOR THIS WEEKEND?
Your child's confidence-boosting session with Mystic Pixies is a truly unique experience and is in very high demand. Our sessions are typically scheduled two months or more in advance. (For instance, I'm writing this in October, and our sessions are nearly fully booked for the remainder of the year.)
Occasionally, last-minute reschedules create unexpected availability. To increase your chances of securing a spot, it's best to ensure you're on the invite list, so you'll be the first to know about any openings.
HOW CAN I FIND OUT MY ORDER STATUS?
Most of our art pieces are typically ready within 6-8 weeks due to the intricate artistry involved with each portrait.
For our Oil Masterpiece Portraits, which are hand-painted with the utmost care, please allow 4-6 months. Our artists dedicate their expertise and craftsmanship to ensure the highest quality prints.
If you'd like to check on the progress of your portrait, simply send us an email using the "Help" button inside the menu (Top right corner). Be sure to provide us with the name the order is under and the email you used to book the session (usually the parent's name).
WHAT IS YOUR CANCEL AND REFUND POLICY?
Due to custom artwork involved with our art pieces, all sales are final and no changes, cancels, or refunds will be afforded and you waive any rights to charge-back your purchase with your credit card processor.
WHAT IS YOUR TURNAROUND TIME FROM VIEWING IMAGES TO GETTING MY ORDER?
Underpromise, overdeliver! We take no shortcuts in our artistry and the level of quality we expect for our clients. As such, we are currently at a 6 to 8 week turnaround time.
CAN YOU SHIP MY ORDER STRAIGHT TO ME?